Refund Policy
At Tiana New York, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Refunds & Exchanges
- Refunds or exchanges are only available for items returned within 14 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Perishable goods, personalized/custom-made products, and items marked as “final sale.”
- Products damaged due to misuse or improper handling.
Return Process
- Contact our customer service team to initiate a return request.
- Once approved, you will receive instructions on how to return the item.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
Refund Processing
- Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order once your refund is processed.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
For any questions regarding our refund policy, please reach out to our customer service team.